Frequently asked questions
Everything you need to know about surprise baskets, reserving, picking up and your account.
What is a surprise basket?
A surprise basket contains a merchant's unsold items of the day (bakery, restaurant, café, grocery store...), sold at a heavily reduced price so they don't get thrown away. The exact contents vary depending on what is left at the end of the day — that's the surprise! The product category, original value and reduced price are always shown before you reserve.
How do I reserve a basket?
Create a free account on Manger.ma, browse the baskets available near you, choose the one you like and the quantity you want, then confirm your reservation. You immediately receive a confirmation with an order number and a 6-digit pickup code.
How does payment work? Do I have to pay online?
No — no online payment is required: reserving on Manger.ma is completely free. You pay the displayed reduced price directly to the merchant, in store, when you collect your basket. Ideally bring cash, or check which payment methods the store accepts.
What is the pickup code for?
The pickup code is a 6-digit code generated with every reservation. It proves the order is yours: show it to the merchant at pickup (you can find it in your "My orders" area or in the confirmation email). The merchant checks it, takes your payment and hands over your basket.
When and where do I pick up my basket?
Every basket shows a precise pickup window (for example 6:00 pm to 8:00 pm) and the store address. Go to the store during that window with your pickup code. Outside the window, the merchant is not required to keep your basket.
Can I cancel my reservation?
Yes, as long as your order is still "pending", meaning before the merchant has confirmed it. Cancelling takes one click from your "My orders" area, and the basket becomes available again for other customers. Once the merchant has confirmed the order, it can no longer be cancelled from the app — in that case contact the store directly or our support.
What happens if I don't show up?
If you do not come during the pickup window without cancelling, the basket is lost and the merchant takes the loss — the food you wanted to rescue may end up thrown away. Repeated no-shows without cancellation can lead to account suspension. If something comes up, cancel as early as you can.
I have allergies or a special diet — what should I do?
The contents of a surprise basket are not known in advance and may contain any type of allergen (gluten, nuts, milk, eggs...). The basket description indicates the product category, and you can add a note to the merchant when reserving. If you have a severe allergy, always ask the merchant for details of the contents at pickup before eating.
Is the food still good?
Yes. Baskets contain the day's unsold items or products close to their best-before date, but always fit for consumption at pickup time. The partner merchant remains responsible for the quality and food safety of what they sell. Eat fresh products quickly, as you would with any end-of-day purchase.
How do I become a partner merchant?
Go to the "Become a partner" page and fill in the registration form with your business details. Our team reviews your application, after which you can publish your baskets, set your pickup windows and track your orders from your dashboard. Registration is free.
In which cities is Manger.ma available?
Manger.ma covers Morocco's main cities: Casablanca, Rabat, Marrakech, Fès, Tangier, Agadir, Meknès, Oujda, Kénitra, Tétouan, Salé, Nador, Mohammedia, El Jadida, Béni Mellal, Khénifra and Safi. Basket availability depends on the merchants registered in each city, and we welcome new partners all the time.
How do I delete my account?
Simply send a request to contact@manger.ma from the email address linked to your account, with the subject "Account deletion". We will delete your account and personal data in accordance with our privacy policy and Moroccan Law 09-08 on personal data protection.